HOW DO I START A RETURN FOR MY ONLINE PURCHASE?
WHAT IS YOUR RETURN POLICY?
HOW LONG DOES IT TAKE TO RECEIVE A REFUND FOR A RETURNED ITEM?
WHAT SHOULD I DO WHEN I HAVE A DEFECTIVE PRODUCT? WHAT IS THE WARRANTY POLICY?
HOW DO I EXCHANGE AN ITEM?
When you wish to return a product, please contact firstname.lastname@example.org with your order number, products and reason why you want to return it.
Please bear in mind that return expenses are for your own account. The return form you will receive is not a postage label.
In order to return your item(s) successfully and ensure a credit is applied, please follow the easy steps listed below. If you have any questions or concerns, please contact Customer Service and we will assist you through the process.
Sole Technology Europe BV
c/o DSV Solutions
7041 GD`s Heerenberg
Once your shipment is received and processed at our RMA facility, a refund will be processed.
Thank you for doing business with Emerica. We hope you shop with us again soon.
Tel. +31 (020) 355 1123
Monday to Friday, 9:00 - 17:30 CET
If your purchase from Emerica does not match your expectations, you can return it to us and receive your payment back, excluding the shipping costs.
You can return the product(s) within 30 days of the date of receipt, provided that the product has not been used, damaged, worn or washed and will be returned in the original packing and with all the labels still attached.
Please note that you will have to arrange and pay for the postage cost of the return to Emerica' warehouse in the Netherlands. Only if the return is due to a mistake on our side, e.g. we sent you an incorrect item, we will give you a store-credit for these costs to a maximum of €12/£10 or provide you a pre-paid shipping label.
Please allow 5-7 business days to process your return upon receipt of returned product. Please allow up to two billing cycles for a refund to appear on your credit card statement.
Your refund will be processed based on how you placed your original order.
Credit Card: We'll credit your account (credit shown on following statement).
Online Credit: Funds will be added to the customer's Account Balance.
Original outbound shipping is not a part of the refund. Subtotal and tax will be refunded to your method of payment.
Of course we want every customer to be happy with our product, so if your product becomes defective within a year after the date of your purchase, you can email customer service (email@example.com) to explain your claim mentioning your order number. Please attach a photo to your email.
We do not replace / refund products if:
Our customer service team will evaluate your claim or ask you for more information and will proceed to replace your product if it is within a year after the date of your purchase only if the damage is the result of a manufacturing defect or deviation from factory specifications, or optional refund if it is within 7 working days after you receive your purchase.
Unfortunately we are unable to do any exchanges. If you want to return a product, you can return it according to our return procedure.
If you want to order another size or product, you can place a new order on our website.
For the returned product you will get a refund after our warehouse processed the return.
Find more information about refunds in the paragraph above.