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HOW DO I CONTACT EMERICA ONLINE CUSTOMER SERVICE?

To begin a return request for a recent purchase please click here

Please use our customer service contact form to email our team for further assistance. Currently we are experiencing a minimum 3 - 4 business day response time for all customer service related inquiries, and a 10 - 21 day processing time for returns. Thank you for your patience!

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Shipping Update:Due to the increased volume of online orders FedEx is currently experiencing longer than usual shipping times. If you have already received your order shipping confirmation from our site, we recommend contacting FedEx support using the missing shipment claim link below regarding any missing deliveries or questions regarding your tracking info.

FedEx Missing Shipment Claim

COVID-19 Update:During this time, our customer service team is currently working remotely and handling an increased volume of requests. We appreciate your patience and support, and are doing our best to answer all inquiries as quickly as possible.

Please note our customer service team no longer has access to correspondence via phone. Please use our customer service contact form to reach us for any questions you may have, or for additional assistance with your order.

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WHERE ARE YOUR OFFICES LOCATED?

Our U.S. headquarters is located in Southern Orange County.

Our offices are open 9:00 AM to 5:00 PM Monday through Friday.

Sole Technology Office | 26921 Fuerte Drive | Lake Forest Ca 92630

CUSTOMER SERVICE CONTACT FORM